Privacy Policy

Last Updated: November 15, 2023

1. Introduction

Welcome to NarraAddeb's Privacy Policy. This policy describes how NarraAddeb ("we", "our", or "us") collects, uses, and shares your personal information when you visit our website at www.narraaddeb.com, use our services, or otherwise interact with us.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes names, email addresses, phone numbers, company information, and any other information you provide when contacting us or using our services.
  • Usage Data: Information about how you use our website and services, including browsing patterns, pages visited, and features used.
  • Technical Data: IP addresses, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Information

We collect information through:

  • Direct Interactions: When you fill in forms on our website, subscribe to our service, request information, or otherwise communicate with us.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and similar technologies.
  • Third Parties: We may receive information about you from various third parties such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services, including monitoring the usage of our services.
  • To manage your relationship with us, including notifying you about changes to our services or policies.
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
  • To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To improve our website, products, services, marketing, and customer relationships and experiences.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Who provide IT and system administration services, and who help us deliver our services to you.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
  • Business Partners: For the purposes of providing services or fulfilling obligations arising from our relationship with you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to countries outside of Singapore. Whenever we transfer your personal data out of Singapore, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts which give personal data the same protection it has in Singapore.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent where we are relying on consent to process your personal data.

You can exercise any of these rights by contacting us at [email protected]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

11. Children's Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +65 6462 8991
  • By mail: One Raffles Place, #20-61, Singapore 048616